Privacy Policy

Privacy Policy

Introduction

Welcome to https://headliner-repair-collision.collision-talk.com (hereafter referred to as “Headliner Repair Collision” or “we”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we collect, use, and protect the personal information of individuals who interact with our website, applications, services, and products. By using our platform, you consent to the practices described in this policy, which is designed to comply with various global privacy regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s User Choice and Consent Act (UCPA)
  • Connecticut’s Connecticut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage, so we encourage you to review them before engaging with such services.

Processing Activities

This policy outlines the types of personal data we process and the reasons for doing so:

  1. Account Information: We collect details associated with your account creation and management, including usernames, passwords, and contact preferences.
  2. Payment Information: When you make transactions on our platform, we process payment details necessary for processing orders or services.
  3. Financial Information: This includes historical and current financial data related to billing, invoicing, and financial operations.
  4. Purchase Information: Data about products and services you have purchased, including order history and preferences.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses and device tokens, for improved user experience.
  6. Location Data: Information about your geographical location when you interact with our services, used to provide localized content and services.
  7. Feedback: Personal insights, comments, and reviews you share with us to enhance our products and services.
  8. Social Media Information: Details obtained from social media platforms when users choose to log in through these accounts for streamlined access.
  9. Product Information: Data about your interactions with our products, including usage patterns and preferences.

Personal Data Collection Methods

We collect personal data through various means:

  • User input forms and profiles
  • Automated technologies like tracking cookies, web beacons, and device fingerprinting
  • Interactions with our customer support team
  • Third-party sources who provide data to us based on their privacy policies (e.g., payment processors)

Cookies

We employ cookies to improve your experience on our site:

  • Strictly Necessary Cookies: Ensure basic functionalities of our platform, such as account login and navigation.
  • Preference Cookies: Remember user preferences for a more personalized experience.
  • Analytics Cookies: Track website usage to analyze trends, optimize content, and understand user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law:

  • Financial and transaction records are kept for a period specified by tax regulations.
  • Personal information related to customer support interactions may be stored indefinitely to improve our services.
  • Once the retention period expires, we securely delete or anonymize the data to prevent reidentification.

Security Measures

We have implemented robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption of data at rest and in transit using industry-standard protocols.
  • Regular security audits and penetration testing to identify and mitigate vulnerabilities.
  • Access controls and employee training to ensure only authorized personnel can handle sensitive data.
  • Engagement of secure third-party processing partners who adhere to strict privacy standards.

Children’s Privacy

Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal information from children in this age group. If you believe we have collected data from a child, please contact us, and we will take appropriate steps to delete it.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Request the deletion of your data, subject to legal exceptions.
  • Restriction: Limit our use of your data in certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests or consent.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests in accordance with applicable law.

Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage users to review this page periodically for the latest information.

Contact Information

For any questions, comments, or requests regarding this Privacy Policy or your personal data:

  • Email: [email protected]
  • Address: Headliner Repair Collision, [Street Address], [City, State, ZIP Code]